Submit an enquiry using the form below, or find our contact details and office address. We aim to respond to all enquiries within two business days.
〒160-0023
2-8-1 Nishi-Shinjuku,
Shinjuku City, Tokyo, Japan
For product enquiries, order questions, and general support.
Monday – Friday: 9:00 – 18:00 JST
Saturday – Sunday: Closed
Enquiries received outside business hours are addressed the next working day.
All customer communications are handled through our email and contact form system. Below is a summary of what each channel covers.
Questions about product compatibility, specifications, or usage — handled by our technical team via email.
Order confirmations, dispatch tracking, and delivery questions — responded to within two business days.
Return requests are processed according to our return policy. Include your order number when contacting us.